Have you ever written an email message, sent to a person who works in one company, organization or university and never heard anything back?
That happened to me a lot and I used to hate those people. Are they too busy? Or do they think they are so important? Why can’t they just reply me? These are the things that I used to say to myself.
But in reality they don’t have any problems with you. YOU got the problem yourself. And the problem lies in how your email is written.
At English Club Pro we receive a lot of emails every day. But we don’t reply to all of them. There are many reasons for that. The main reason is that most of the emails arriving in our inbox are not concrete. It is just impossible to reply and help the email sender with his/her request in one single email message. See below some examples.
"Hi, I love your blog. Thank you very much for helping us. I have a problem with speaking. What should I do to improve it? I want to speak English perfectly."
Or like this:
"Hello, English Club Pro people I read your posts every day. I have a question. Can you tell me how to improve my listening skills? I need it for IELTS. Should I take IELTS or TOEFL? Which is easier? "
Now what else is wrong with these email messages above? First of all, there is no format of writing. Usually, an email has a Greeting phrase, Introduction, Body, Conclusion and Closing phrase. See below:
As we have already said the requests in the previous two emails are not concrete. The person writes “I have a problem with speaking. What should I do to improve it? I want to speak English perfectly.” or “Can you tell me how to improve my listening skills? I need it for IELTS. Should I take IELTS or TOEFL? Which is easier”
And how we can help you improve your speaking or listening skills by emails? How we can advise you? It takes a lot of time. Be more concrete!
For example, in the second email you can see that the person writes “I don’t know the difference between active and passive voice. May I ask you to explain me the difference between them or if you have no time could you please find and send me an article from your or other blogs?
This one is much more concrete and it is much easier to explain difference between active and passive voice in one single email or if the person is too busy he/she can find a suitable article and send it to the person quickly.
Hey, this is not everything. I am writing another article about email writing this week. Stay tuned!
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Photo credit: Chris Smith/Out of Chicago / Foter / CC BY-NC-SA